Cancelation-and-Refund Policy
At travelsumrah.com, we understand that plans can change, and we strive to make the cancelation and refund process as smooth as possible for our valued customers. Please review the following policy regarding cancelations and refunds:
Cancelation Policy:
1.1. Flight Bookings:
Cancelation of flight bookings is subject to the policies of the respective airlines.
Customers must contact our customer support team to initiate the cancelation process.
Any cancelation fees or penalties imposed by the airline will be communicated to the customer upon request.
1.2. Hotel Bookings:
Cancelation of hotel bookings is subject to the policies of the individual hotels.
Customers must inform us of their intent to cancel their hotel reservation within the stipulated cancelation period specified by the hotel.
Cancelation fees, if applicable, will be outlined at the time of cancelation.
1.3. Umrah Packages:
Cancelation of Umrah packages is subject to the policies of the service providers involved, including airlines, hotels, and other relevant entities.
Customers must contact our support team to initiate the cancelation process.
Cancelation fees and refund eligibility will be determined based on the terms and conditions of the respective service providers.
Refund Policy:
2.1. Flight Bookings:
Refunds for canceled flights will be processed in accordance with the policies of the respective airlines.
travelsumrah.com will facilitate the refund process on behalf of the customer as per the airline’s guidelines.
Refund processing times may vary depending on the airline’s policies and procedures.
2.2. Hotel Bookings:
Refunds for canceled hotel bookings will be subject to the cancelation policy of the specific hotel.
travelsumrah.com will assist customers in obtaining refunds according to the hotel’s cancelation terms.
Refunds, if applicable, will be processed back to the original form of payment used for the booking.
2.3. Umrah Packages:
Refund eligibility for canceled Umrah packages will be determined based on the policies of the service providers involved.
travelsumrah.com will work with the relevant service providers to facilitate refunds for eligible cancellations.
Refund amounts and processing times may vary depending on the terms and conditions of the individual service providers.
Refund Initiation:
Refund requests should be sent to refund@travelsumrah.com; your refund request will be initiated, and eligible refund will be processed within 2-3 days.
General Terms:
3.1. Communication:
Customers must contact travelsumrah.com directly to initiate the cancelation process and discuss refund options.
All communication regarding cancelations and refunds should be directed to our customer support team via email, phone, or through the customer portal on our website.
3.2. Policy Updates:
travelsumrah.com reserves the right to update or modify this cancelation-and-refund policy at any time without prior notice.
Any changes to the policy will be effective immediately upon posting on our website.
3.3. Dispute Resolution:
In the event of any disputes regarding cancelations or refunds, customers are encouraged to contact our customer support team for assistance.
We will make every effort to resolve disputes amicably and in a timely manner.
By using the services of travelsumrah.com, customers acknowledge and agree to abide by the terms and conditions outlined in this Cancelation-and-Refund Policy. For any inquiries or assistance regarding cancelations and refunds, please don’t hesitate to reach out to our dedicated customer support team.
Date of Last Revision: 22/03/2024
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