Introduction
Travels Umrah is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website for Umrah packages, hotel booking near Haram, and sponsor visa services.
By accessing or using our website, you agree to the terms outlined in this policy.
1. Information We Collect
To provide complete Umrah travel services, we may collect the following types of information:
Personal Information
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Full name
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Phone number
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Email address
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Residential address
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Date of birth
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Nationality
Passport & Visa Information
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Passport copy
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Passport number
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Expiry date
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Visa documentation
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Travel history (if required)
Booking Information
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Selected Umrah package
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Hotel preferences
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Check-in and check-out dates
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Number of guests
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Special requests
Payment Information
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Transaction ID
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Payment method
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Billing details
(Note: We do not store full card details. Payments are processed through secure third-party payment gateways.)
Technical Data
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IP address
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Browser type
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Device information
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Website usage data
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Cookies and tracking information
2. How We Use Your Information
We use collected data to:
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Process Umrah package bookings
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Confirm hotel reservations
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Submit sponsor visa applications
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Communicate booking updates
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Provide customer support
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Improve website functionality
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Comply with legal obligations
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Prevent fraud and unauthorized transactions
Your data is used strictly for service-related purposes.
3. Data Sharing Policy
Travels Umrah does not sell or rent your personal data.
However, we may share information with:
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Hotel partners in Makkah and Madinah
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Visa processing authorities
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Payment gateway providers
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Government or legal authorities (when required by law)
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IT service providers for system maintenance
All third-party partners are required to handle your information securely and responsibly.
4. Data Security
We implement industry-standard security measures to protect your information:
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SSL encryption
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Secure server environment
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Encrypted API communication
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Restricted admin access
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Regular security monitoring
While we strive to protect your data, no online system can guarantee absolute security. Users are encouraged to protect their login credentials.
5. Cookies Policy
Our website uses cookies to:
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Improve user experience
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Remember login sessions
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Track booking progress
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Analyze website traffic
You may disable cookies through your browser settings, though some features may not function properly.
6. Data Retention
We retain personal information only for as long as necessary to:
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Complete bookings
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Fulfill visa processing
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Meet legal and regulatory requirements
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Resolve disputes
After this period, data may be securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal data
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Request corrections
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Request deletion (where legally permitted)
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Withdraw consent
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Request data transfer
Requests can be submitted through our official contact page.
8. Third-Party Links
Our website may contain links to third-party websites. Travels Umrah is not responsible for the privacy practices of external websites.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in services, regulations, or technology. Users are encouraged to review this page regularly.
Contact Us
For questions regarding this Privacy Policy, please contact our support team through the website.