Introduction
Welcome to Travels Umrah. These Terms and Conditions govern your use of our website and services, including Umrah packages, hotel booking near Haram, and sponsor visa services.
By accessing our website or making a booking, you agree to comply with these terms. If you do not agree, you should not use our services.
1. Service Scope
Travels Umrah provides:
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Umrah travel packages
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Hotel booking services in Makkah and Madinah
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Sponsor visa processing assistance
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Related travel coordination services
We act as a service facilitator between customers and third-party providers such as hotels, transport companies, and visa authorities.
2. Booking Policy
Package Bookings
All Umrah packages are subject to availability. Prices may vary depending on travel season, hotel occupancy, and external supplier changes.
A booking is confirmed only after:
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Full or partial payment is received
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Official confirmation is issued by our system
Hotel Bookings
Hotel reservations are subject to real-time availability. Confirmation depends on successful API response and payment completion.
Room types, amenities, and cancellation policies vary by hotel.
3. Payment Terms
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Payments must be made through approved payment methods listed on our website.
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All prices are displayed in the selected currency.
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Applicable taxes and service fees will be shown before final confirmation.
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Payment confirmation does not guarantee visa approval.
Travels Umrah reserves the right to cancel bookings if payments are not completed within the specified time.
4. Cancellation and Refund Policy
Cancellation policies differ depending on the service selected.
Umrah Packages
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Cancellation terms will be clearly mentioned before booking.
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Some packages may be non-refundable during peak seasons.
Hotel Bookings
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Refund eligibility depends on the hotel’s cancellation policy.
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Late cancellations may result in partial or full charges.
Visa Services
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Visa processing fees are generally non-refundable once submitted to authorities.
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Government fees are non-refundable in case of rejection.
Refunds, where applicable, may take several business days depending on the payment provider.
5. Visa Disclaimer
Visa approval is solely at the discretion of the relevant government authorities.
Travels Umrah:
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Does not guarantee visa approval
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Is not responsible for rejections
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Is not liable for delays caused by incomplete documentation or policy changes
Applicants must provide accurate and complete documentation.
6. User Responsibilities
Users agree to:
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Provide accurate personal and travel information
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Submit valid passport and required documents
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Comply with Saudi travel regulations
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Review booking details before confirmation
Incorrect information may result in booking cancellation or additional charges.
7. Website Usage Rules
Users must not:
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Attempt unauthorized access to the website
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Interfere with system security
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Upload malicious files
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Misuse the booking system
Violation may result in account suspension or legal action.
8. Limitation of Liability
Travels Umrah is not responsible for:
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Flight delays or cancellations
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Hotel policy changes
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Government travel restrictions
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Force majeure events (natural disasters, political changes, pandemics)
We aim to assist customers during unexpected situations but cannot guarantee compensation beyond supplier policies.
9. Intellectual Property
All website content including text, logos, graphics, and design elements are the property of Travels Umrah. Unauthorized reproduction or copying is prohibited.
10. Modifications
Travels Umrah reserves the right to update these Terms and Conditions at any time. Continued use of the website indicates acceptance of any changes.
Contact Information
For questions regarding these Terms and Conditions, please contact us through the official website contact page.